Job Description

As a member of the Solutions Consulting team you will provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements. The SC will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power flexibility and ease-of-use on the ServiceNow SaaS platform.  

What you get to do in this role:  
The Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions during while achieving quarterly and annual sales objectives for an assigned territory. 

• Support Digital Sales teams in the qualification of customer needs through discovery 
• Participate across the sales lifecycle on acquiring new customers 
• Provide mentoring and training to peers colleagues and partners 
• Demonstrate the product both standard and tailored to prospects and existing customers 
• Generate product demo scripts and scenarios and maintain demonstration environment(s) 
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects 
• Respond to Request for Information/Proposal documents 
• Stay current on product developments/releases to a level required for demo and POC/POV 
• Support Marketing events user conferences trade shows webinars etc. 
• Stay current on competitive analyses and understand differentiators between the company and its competitors 
• Understand business and technical problems addressed by the products including key regulations business drivers evolving business needs and security  
• In conjunction with Sales and Professional Services conduct transition briefing - communicate commitments and expectations in preparation for deployment 
• Act as the ServiceNow subject matter expert at executive briefings and marketing events 

Qualifications :

In order to qualify for and be successful in this role you should have:  

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 2 years of pre-sales solution consulting or sales engineering experience in the customer service field service or CRM software industry 
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions 
• Ability to actively listen to customer requirements and provide a solution to address the customers business issue 
• Eagerness and willingness to learn  
• Demonstrated proactive approach to perform without being told what to do 
• Ability to prioritize task and be efficient to minimize wasted effort 
• Proven ability to live up to commitments while maintaining integrity and focus on details 
• Exceptional communication and presentation skills to include technical and business concepts 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

No

Employment Type :

Full-time

Job Tags

Similar Jobs